Role overview:
We are seeking an enthusiastic Floor Manager ready to step into a junior management role and advance their management career. As a key link between management and staff, you will have ample opportunities for collaboration with senior managers, championing your and your team's career development.
Responsibilities:
1. Ensure the highest level of customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
2. Drive team sales through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
4. Maintain a clean, organized, and visually appealing shopfloor to enhance the customer shopping experience.
5. Ensure regular stock replenishment.
6. Provide excellent customer service, professionally addressing inquiries and resolving complaints.
7. Assist in managing daily operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Foster a positive work environment by leading, mentoring, and developing store colleagues to improve their performance and engagement.
10. Contribute to achieving or exceeding the store's monthly sales targets.
11. Drive all additional KPIs, including Units, Conversion, ATV, UPT.
12. Achieve upselling or cross-selling targets.
13. Maintain a high Net Promoter Score.
14. Ensure stock accuracy during store audits.
15. Ensure all new colleagues complete mandatory training.
16. Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
Skills and Experience:
1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Strong attention to detail with the ability to maintain high standards on the shop floor.
6. Ability to promote JD Group values to internal and external stakeholders.
Benefits:
* Monthly discretionary bonus schemes.
* Company discount of 25% on a wide range of products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
* Exclusive deals and discounts from retail and hospitality businesses via TELUS Health.
* Access to digital health and well-being services through TELUS Health.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Access to apprenticeships and accredited qualifications—earn while you learn.
* Discounted gym memberships at JD Gyms.
* Opportunities to join colleague networks, share experiences, and support initiatives for positive change.
* Volunteer opportunities through JD Foundation.
* Employer engagement forums to influence positive change.
* Incremental holiday allowance.
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