MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administration Team Leader to join them on a Temporary basis in Norfolk.
Skills/Experience required:
Lead, coach, and develop a team of administrators handling maintenance and repair requests.
Set clear objectives, KPIs, and expectations for team members in line with company processes and service level agreements (SLAs).
Foster a positive, collaborative, and high-performance team culture.
Conduct regular one-to-ones, team meetings, and performance reviews to ensure continuous development.
Ensure all administrative tasks and case management processes are followed accurately and consistently.
Implement and maintain quality control measures to ensure compliance with internal procedures.
Drive continuous process improvement to reduce errors, increase efficiency, and enhance service quality.
Liaise with the clients Change, data and technology team to maintain up-to-date documentation and training materials for administrative processes.
Skills & Experience
Experience in repairs administration.
Experience in social housing, local authority, or property services.
Experience in a leadership or supervisory role within a maintenance, repairs, or service administration environment.
Strong understanding of repairs and maintenance processes in a housing or facilities management context.
Experience of and demonstrable commitment to customer service excellence