About us:
Sandgate Road Surgery, a busy GP practice in Folkestone, Kent, is currently seeking a dedicated and detail-oriented individual to join our Medical Receptionist team. With five GP partners, a skilled nursing team, and a robust administrative and reception staff, we pride ourselves on providing exceptional care and service to our patients.
Role Overview:
Operating within our core hours of 8 am to 6.30 pm, Monday to Friday, flexibility is a key requirement of the role. As the primary point of contact for our practice, you will play a pivotal role in delivering excellent customer service and ensuring the smooth functioning of our medical office.
Responsibilities:
* Greet patients and visitors, maintaining a professional and courteous demeanour at all times.
* Handle incoming phone calls, schedule appointments, and manage the appointment calendar efficiently.
* Verify patient information accurately and handle confidential medical records with the utmost discretion.
* Assist with administrative tasks, including filing, emailing, and maintaining electronic records.
* Collaborate with the healthcare team to coordinate referrals and ensure seamless patient care.
* Uphold office policies and procedures to maintain compliance with relevant regulations.
Qualifications and Skills:
* Excellent customer service skills are essential.
* Exceptional communication skills, both verbal and written, with a keen attention to detail.
* Proficiency in IT systems and ability to learn new software systems quickly.
* Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
* Previous experience in healthcare administration is an advantage, but not essential.
* Demonstrated ability to thrive in a fast-paced customer-focused working environment.
If you are a motivated individual with a passion for delivering excellent customer service we invite you to join our friendly and dedicated team at Sandgate Road Surgery.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Free parking
* Store discount
Ability to commute/relocate:
* Folkestone CT20 2HN: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What do you feel is the most important aspect of being a Medical Receptionist?
Education:
* GCSE or equivalent (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 28/09/2025