We have an exciting opportunity for an Aftermarket Operational Lead based in Bedford to join one of our clients on a full-time permanent basis.
Summary of the Aftermarket Operational Lead
Salary: up to £34,000 per annum
Location: Bedford
Type of Contract: Permanent
Hours: Monday – Thursday 8:15am - 4:45pm, Fridays 8:15am - 1:45pm
Benefits: 25 days holiday, pension scheme, life assurance 4x, enhanced maternity/paternity leave, free onsite parking, employee assistance programme
Responsibilities of the Aftermarket Operational Lead
Oversee aftermarket operations, ensuring customer orders, service requests, spare parts, and warranty claims are processed accurately and on time.
Act as the first point of contact for aftermarket enquiries, providing updates on order status, lead times, and service schedules while maintaining strong customer relationships.
Coordinate with engineering, service, supply chain, and finance teams to resolve technical queries, support accurate invoicing, and ensure compliance with quality standards.
Monitor warranty data, supplier performance, and customer feedback to identify quality issues, drive root cause analysis, and support continuous improvement initiatives.
Prepare reports and KPIs on backlog, forecasting, supplier trends, and operational performance to support business planning and decision-making.
Requirements for a successful Aftermarket Operational Lead
Proven experience in customer service, order management, or operations support (ideally in an industrial or manufacturing environment).
Strong organisational and time-management skills, with the ability to manage multiple priorities effectively.
Acts with urgency, ownership, and accountability.
Excellent communication and interpersonal skills with a strong customer focus.
High attention to detail and accuracy in order processing, documentation, and reporting.
Ability to identify and escalate quality issues promptly.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Problem-solving mindset with a drive for continuous improvement.
Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors.
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