Overview
As a relief officer you will cover planned leave for team members and ad hoc additional client requirements. We are looking for individuals from various security backgrounds to join our team as Security Officers to work in professional corporate sites. You will be trained in three corporate sites and cover leave and additional requirements. You will be responsible for ensuring all visitors and employees are welcomed to the office, monitoring access controls, creating and allocating ID badges, and more. You will work mostly Monday to Friday shifts.
Responsibilities
* Welcome and greet all visitors and employees to the office.
* Ensure visitors are welcomed and assisted and directed to their host in line with SOPs.
* Create and allocate ID badges.
* Assist employees who are not adhering to access policies.
* Be a first point of contact and be fully knowledgeable on the geography of the building and the locality and be able to assist with any queries in this area.
* Be proficient in answering phones, emails, IT systems, CCTV, alarms and access control systems.
* Monitor access control system.
* Accurately record relevant information for inclusion in weekly/monthly reports as required.
* Report all unusual circumstances and situations and respond, as necessary.
* Identify and act upon all suspicious activity or potential criminal activity, retaining full control until emergency services arrive.
* Provide emergency response in a crisis, ensuring the safety of all the client's employees and visitors.
* Escalate any issue by communicating these to the Security leadership team.
* Communicate with team members at all times and be able to highlight operational issues immediately in line with SOPs.
* Learn all client and Provincial SOPs and ensure these are followed at all times.
* Take part in fire drills, maintenance of life safety systems and be proactive regarding updating procedures when requested.
* Auditing, compliance and liaising with the Operations Manager on audit requirements.
* Engage with all training as required.
Requirements
* Valid SIA license
* First Aid certificate
* Excellent computer skills
About Provincial Security Services
Provincial Security Services is an Irish security company with over fifty years' experience, delivering high-quality guarding, reception, and security system services in Ireland, the UK and into Europe. The company combines a people-centred approach with state-of-the-art technology to protect clients in commercial, corporate, and public sectors. With strong credentials and a client-first ethos, Provincial offers security professionals a stable, respected employer with opportunities to grow and excel in the field.
At its core, Security is a people business. Our staff are our biggest asset, and we make great efforts to ensure that they are happy at what they do. Because management actively participate in our service delivery, we meet all of our team on site on a regular basis. And when we're there, we listen. Quite often it is the little things that make the difference - and our ability to engage with our staff means that we can better understand what each person needs to make their day brighter. These discussions are also an opportunity for us to share information about the company's successes - and failures - and to foster the family company feeling that has been a hallmark of our service delivery since we were founded in 1969. If you are as passionate as we are about customer service delivery, and enjoy working in a team, we would love to hear from you.
Benefits
* Comprehensive company induction and onsite training to support you in your journey with us
* Competitive salary
* Online EAP portal/app with counselling, wellness resources, selection of benefits, including discounts for shopping, holidays and more
* Career development through training and education programmes
* Friendly and inclusive workplace culture in line with our Core Values
* Team building activities, including soccer tournaments, volunteering days, summer BBQ and other company-wide events
* Flexible working patterns
* Diverse team whose skills and abilities are valued
* Excellent benefits
* Recognised employer through our accreditations
* Learning focus
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