Claims Manager – Homebased or Hybrid
Guardian Financial Services – Guardian
At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise – Life. Made Better.
What does a Claims Manager do?
The Claims Manager reports to the Head of Underwriting and Claims Operations and is responsible for the customer claims journey from start to finish, ensuring accurate and timely assessment of key protection claims and providing support through our HALO Claims service. Managing a team of Claims Specialists, you’ll ensure the team works within the technical governance framework, provide performance feedback, support training and development, and promote Guardian’s growth through the customer claims experience.
Who are we looking for?
* Experience handling all aspects of Life, Critical Illness, and Disability protection claims.
* A real passion for great customer service and improving the customer journey.
* Desire to develop those around you.
* A proactive and collaborative nature.
* The ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition.
* Excellent communication skills, both verbal and written.
* Strong planning and organisational skills.
What’s in it for you?
* Private Medical Insurance with rewards for yourself and discounted rates for family members.
* Competitive Company Pension Scheme.
* Access to several employee discounted schemes, including:
o Private dental insurance.
o Electric Vehicle Salary Sacrifice Scheme.
o Cycle to Work scheme.
o Comprehensive Europe and Worldwide Travel Insurance.
o Medical Cash Plan.
o Gym memberships.
o Access to 24/7 GP service for you and your family.
o 25 days holiday with the option to purchase more.
This is an exciting time to join us with plenty of opportunity for professional growth. We invite you to apply to become part of our award‑winning team.
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
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