Reservations Coordinator - Cheltenham
Join a renowned 4-star hotel as a Reservations Coordinator and enjoy a supportive team culture, excellent benefits, and a focus on professional development.
About the role
As a Reservations Coordinator based in Cheltenham, you'll be the first point of contact for guests making bookings, ensuring every enquiry is handled efficiently and with genuine hospitality. This is a great opportunity to grow your career within a respected hotel environment where your skills and attention to detail will be valued.
Why apply? You'll enjoy:
* A competitive salary and benefits package
* Complimentary meals when on duty
* On-site parking and cycle-to-work benefits
* Access to professional development opportunities
* Access to the WeCare app - offering 24/7 online GP appointments, mental health support, fitness programmes, and financial guidance
Key Responsibilities
In this Reservations Coordinator role, you will:
* Process inbound reservation requests via email, phone, and online channels
* Monitor availability and rates daily, updating the hotel website and third-party sites
* Upsell room upgrades and additional meals to enhance the guest experience
* Manage allocations to maximise revenue
* Process and take payments for reservations
What we're looking for
We'd love to hear from you if you:
* Have previous experience as a Reservations Agent or Reservationist
* Possess excellent communication and organisational skills
* Are confident working with hotel booking systems and managing multiple platforms
* Have a proactive approach to sales and guest service
If you're looking for your next step as a Reservations Coordinator in Cheltenham, we'd love to hear from you. Apply now.
Job Number │ 934235 / INDFOH
Location │ Cheltenham
Role │ Reservations Coordinator
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.