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Job Purpose
We are seeking a highly motivated and experienced Technical Product Manager to guide the technical implementation and overall commercial success of the productised service to address specific customer segment needs. You will be responsible for overseeing the technical requirements of the productised service, understanding the business needs, and working closely with cross-functional development teams including the off-shore development teams to ensure the delivery of high-quality technology enabled services that meet customer needs. In addition, this role will work closely with the Business Owner, Product Managers and scrum teams to understand the business needs and commercial drivers and ensure technical solutions are appropriate.
About Group Technology
Group Technology enables the organization to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions with over 400 staff.
Job Overview
Key Responsibilities
* Collect business requirements from the Business Owner and operational teams. Articulate the strategy for the technical elements of the service.
* Create clear user stories to enable development teams to deliver the capabilities.
* Manage and maintain the requirements, prioritising items based on business value, programme, and customer needs.
* Align to the roadmaps of other RWS commercial and business applications, and of the wider programme.
* Collaborate with cross-functional teams including technical delivery to ensure alignment with the project vision and objectives.
* Act as a liaison between stakeholders and g. development teams, product owners facilitating communication and decision-making.
* Leverage customer feedback and analytics data to inform iterative releases and enhancements.
* Develop a deep understanding of customer needs and market trends to guide product development.
* Regularly review product performance, identifying opportunities for improvement and growth.
* Work closely with Product Managers and project managers to deliver complex projects.
Skills & Experience
* Bachelor's degree or equivalent experience
* Proven experience as a Product Owner, Product Manager or similar role in a technology or translation services environment, delivering customer facing solutions. This may include as a business analyst delivering requirements for complex technical solutions.
* Strong knowledge of Agile principles and practices.
* Familiarity with delivery of web-based products, integrations, and workflow/ similar systems.
* Excellent problem-solving skills and an analytical mindset, with experience of using data to support decisions.
* Exceptional communication, presentation, and leadership skills.
* Excellent influencing and negotiation skills.
* Experience of working with remote and offshore teams.
* A customer-centric and entrepreneurial mindset.
* A passion for resolving business challenges through technology and services that resonate with customers and drive business results.
* Ability to thrive in a fast-paced, dynamic environment.
* Proactive attitude, keen eye for detail, and commitment to excellence.
Life at RWS
At RWS, we're here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
RWS Values
Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as One RWS.
For further information, please visit: RWS
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
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