Job Title
PFI Service Delivery Manager
Location
Stoke-on-Trent (3 sites)
Salary & Benefits
* £48,000 - £50,000 basic salary
* £6,000 car allowance or hybrid/electric vehicle options
* 26 days holiday + bank holidays
* 6.5% employer pension contribution
* Private healthcare options
* Company sick pay scheme
* Enhanced family leave benefits
* Virtual GP & wellbeing support
* Training, development & career progression opportunities
* Comprehensive health & wellbeing package
Responsibilities
* Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
* Managing on‑site teams including Facilities Support staff, cleaning teams and subcontractors
* Overseeing statutory compliance, health & safety, and contractor management across the sites
* Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
* Managing reactive maintenance, PPMs, lifecycle and additional works
* Monitoring contract budgets, recharges and commercial performance
* Producing monthly operational and performance reports
* Building and maintaining strong relationships with clients, SPV representatives and stakeholders
* Leading regular site inspections, audits and compliance reviews
* Managing complaints, incidents and service improvement plans
* Supporting continuous improvement initiatives across the contract
* Attending client, partner and stakeholder meetings
Qualifications
* Previous experience within a PFI Facilities Management environment (essential)
* Experience managing both hard and soft services
* Strong commercial awareness and understanding of contract performance
* Experience managing KPIs, SLAs and budgets
* Excellent stakeholder and relationship management skills
* Healthcare, education or public sector FM experience preferred
* Strong knowledge of health & safety and statutory compliance
* Experience managing subcontractors and direct reports
* Excellent organisational and communication skills
* Full UK driving licence
The role will require an enhanced DBS check.
#J-18808-Ljbffr