Microsoft Power Platform Support Engineer
Reading (Hybrid) | £45,000 - £55,000 + industry-leading benefits
Full-Time | Microsoft Solutions Partner
⭐ Why Join Us?
As a certified Microsoft Solutions Partner, our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here's what you can expect:
* 9-day fortnight - every other Friday off!
* Hybrid working - work from home, a regional hub, or our modern Reading office
* Private Medical Insurance (Vitality Health)
* Medical Cash Plan (Medicash)
* Income Protection and Death in Service (YuLife)
* 25-28 days holiday (increases with tenure) + your birthday off
* EV car scheme, Cycle to Work, Gym discounts, Costco membership
* Buy/sell up to 10 days holiday annually
* Pension scheme - 5.5% employer / 4% employee
* Employee Assistance Programme
* Professional & personal training budget
* Quarterly check-ins & ongoing development support
* Recognition & reward programmes - including spot bonuses and long-service awards
* Award-winning culture - recognised as a Great Place to Work™ across multiple categories
About the Role
We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner.
You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.
Key Responsibilities
* Troubleshoot technical issues across Microsoft Power Platform tools
* Provide clear, professional support to customers via ticketing systems and meetings
* Collaborate with development and consulting teams on escalations
* Track and document issues effectively to ensure timely resolutions
* Stay up to date on platform updates and share insights with customers and team
* Contribute to service improvement and internal knowledge base
✅ Ideal Skills & Experience
* Experience supporting Power Platform (Power Apps, Power Automate, Power BI)
* Exposure to Microsoft Dynamics 365 is a strong plus
* Strong troubleshooting and customer service skills
* Knowledge of SQL and databases is advantageous
* Familiar with ticketing and CRM systems
* Excellent written and verbal communication skills
* Self-motivated, team-oriented and eager to learn
Location & Working Style
* Remote - UK
* Onboarding will involve some in-office time
* Typically 1-2 in-person team meetings per month