Overview
Security Shift Manager role at Mitie Cleaning & Hygiene Services. Location: The Bentalls Shopping Centre, Kingston upon Thames. Salary: £36,901.50, 4 on/4 off shift pattern.
Key responsibilities
* Provide leadership and direction to the MITIE Security Team responsible for the live operation and essential functions of the centre during retailer trading hours.
* Ensure clear and timely communication within the centre and management on key issues affecting business operations and customer service delivery.
* Protect the interests of the client, their guests and retailers; act as their representative.
* Manage the live operation of the security team across the centre, including:
o All common and public areas
o Emergency and evacuation procedures
o Health, safety & welfare of security personnel
o Incidents affecting centre operations
o Building security and safety
* Provide timely communication to senior management on duties, incidents, serious incident tracking, absence and lateness reporting, and officer misconduct; ensure incidents are logged and managed to completion.
* Manage incidents/accidents, investigations and reporting; liaise with retailers and other suppliers; manage personnel deployment across the Mall, Car Park and Service Yards; oversee event staffing and after-hours support as requested.
* Complete and check accident and health & safety reports and enter data into Safeguard; oversee Centre lock down/un-lock procedures; conduct weekly audits of security activities and equipment checks.
* Ensure staff are trained, signed on Assignment Instructions, and maintain standards of dress, safety and presentation; provide training and coaching to staff; conduct 121s and appraisals; assist in recruitment; arrange regular Senior Security Team meetings.
* Handle day-to-day enquiries regarding security operations; develop and maintain relationships with local agencies; perform other reasonable management requests.
Person specification
* Enthusiastic, motivated, and committed to excellence; proactive with a can-do attitude.
* Organised, capable of robust judgments and prioritisation; honest, transparent and consistent; able to earn and maintain respect.
* Strong communication and relationship-building skills.
* Holder of a valid Door Supervisor licence and a valid PSS (CCTV) licence.
Health & Safety and Information Security
* Follow group and company policies; report deficiencies in systems or equipment that may affect service delivery or pose health/safety risks.
* Use work equipment and PPE properly; report issues or training needs to line manager or via incident system.
* Ensure compliance with Mitie information security procedures; identify and report security risks.
Benefits and inclusivity
Mitie offers a range of benefits, including access to a virtual GP, Salary Finance, Choices lifestyle benefits platform (flexible holiday purchase, etc.), MiDeals discounts, cycle-to-work scheme, life cover, enhanced pension contributions, share plans, and recognition schemes such as Mitie Stars with occasional cash prizes.
Mitie is committed to inclusive recruitment. If you need reasonable adjustments during the recruitment process, please notify us via email.
About Mitie
Since 1987, Mitie has 76,000 employees and is a leading UK facilities management and professional services company.
Join our Mitie Team. Our diversity makes us stronger.
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