A leading telecommunications company in the UK seeks a Program Manager to design a governance framework for CX initiatives. The role involves leading complaint reduction programs, managing senior stakeholder relationships, and producing executive-level reports. Candidates should have experience in program management, strong organizational skills, and be proficient with tools like Power BI. This is a full-time position based in Stoke-on-Trent, focusing on enhancing customer experience through effective governance and reporting.
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