Clinical Services Manager
Are you an experienced clinical leader ready to take on a highimpact role within NHS 24’s national, fastpaced clinical services?
Do you have a proven track record of managing multidisciplinary teams and making confident, realtime decisions in complex operational environments?
Are you passionate about delivering safe, effective, patientcentred care while driving continuous improvement and supporting staff across diverse contact centre services?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Our Regional Centres are located at Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Clydebank Regional Centre.
The Role
The Clinical Services Manager (CSM) will provide operational, professional and clinical leadership within one of NHS 24's main contact centres
An integral part of the role is to carry operational responsibility and accountability for the management of NHS 24's virtual clinical services to meet the needs of the 5.3 million population of Scotland on a 24-hour basis, ensuring safe, effective, patient centred care.
The Clinical Service Manager will be accountable to the Head of Clinical Services for the management and control of resources within NHS24. The successful candidate will implement, achieve and deliver performance objectives within quality standards.
Key Responsibilities
* Lead, manage, motivate and develop a team of staff across all disciplines including SCN, Team managers, pharmacists, call handlers to ensure that they contribute effectively to the achievement of service objectives
* Ensure systems are in place to manage and monitor clinical governance responsibilities in line with the relevant professional standards and regulatory frameworks
* Provide visible senior clinical professional leadership and advice both nationally and in the designated regional centre, creating capacity, capability and confidence in people and teams
* Undertake the role of the National Duty CSM on a rotational basis which includes performing an on-call commitment for the national service. The post holder will carry operational responsibility for the management of NHS 24s virtual clinical services to meet the needs of the 5.3 million population of Scotland on a 24-hour basis, ensuring safe, effective, patient centred care
* Ensure adherence to Health and Safety legislation and Infection Prevention Control measures within NHS24 ensuring processes are in place to identify risks, undertake appropriate risk assessments and implement corrective action as necessary
Successful Applicant will:
* Be NMC registered and educated to SCQF Level 11, or demonstrate equivalent experience
* Display extensive Clinical, Operational Management, Change Management and Service Improvement skills
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 8b £74,003 - £79,164 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
* 35 days annual leave (rising to 41) pro-rata
* Development opportunities including study bursaries, e-learning and classroom-based courses
* Enhanced pay for working public holidays
* Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
* NHS discounts on goods and services
* HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Important update regarding working hours at NHS Scotland. Effective from 1 April 2026, the full-time working week will be reduced from 37 to 36 hours, while annual salaries will remain unchanged. For part-time staff, this reduction will be applied on a pro-rata basis for those employed on the 31 March 2026. Please note, this change will be reflected in any job advertisements, offers, or contracts of employment issued, as it constitutes a required contractual modification concerning working hours.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.