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Customer Team Member; Newport, Pembrokeshire
18 Hours P/W - possibly more hours when the store needs.
Various shifts available
Job Opportunity: SPAR Customer Team Member
We have an exciting opportunity for a Customer Team Member at SPAR. In this role, you will support store management and create a positive customer experience. Your responsibilities include maximising sales and profit through various tasks, contributing to continuous store improvement, and delivering excellent customer service with our core principles: ‘Brilliant Basics, Moments of Wow, Food for later, and Food for now!’
A.F. Blakemore & Son Ltd is a prominent UK-based family-owned company established in 1917. We now operate 260 SPAR stores, employ over 7,000 staff, and have a turnover of £1.3 billion. Our diverse divisions focus on retail, food service, and wholesale distribution, always seeking innovative ways to stand out in the market.
Key Tasks & Responsibilities:
Customer Service
* Greeting customers warmly and professionally.
* Assisting customers with inquiries and product locations.
* Processing transactions efficiently and accurately at the tills.
* Upselling products and promoting multi-buy offers to maximise sales.
Store Operations
* Managing stock: checking deliveries, stocking shelves, and maintaining a clean, organised sales floor.
* Rotating stock to ensure freshness and proper expiration management.
* Completing tasks such as date checking, stock and gap checks, price updates, and promotional displays.
* Following all company policies and procedures diligently.
Key Skills & Knowledge:
* Previous experience in retail or similar roles is preferred.
* Reliable, detail-oriented, and able to follow instructions accurately.
* Understanding of retail legislation and compliance.
* Proactive in suggesting ways to improve customer service and business performance.
* Experience with ‘Challenge 25’ policy is desirable.
* Enthusiastic team player and independent worker.
* Cash handling experience is a plus but not essential.
What’s in it for you?
* Competitive benefits including holiday, maternity, and paternity leave.
* Opportunities to develop skills within a supportive, diverse culture.
* Hands-on experience in a busy convenience store environment.
* Staff discount across all SPAR stores (excluding alcohol and cigarettes).
* Promotion from within the company.
* Free tea and coffee.
* Early access to your wages via ‘EarlyPay’.
* Access to payslips and rotas online 24/7.
* Wellbeing support including counselling and legal advice.
* Company pension scheme and life insurance options.
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