Job Description: Assistant Restaurant Manager
The Assistant Restaurant Manager (ARM) serves as the bridge between the kitchen and the front-of-house, ensuring that the gears of the restaurant turn smoothly. You’ll be the "right hand" to the General Manager, focusing on high-quality guest experiences, staff motivation, and operational efficiency.
Core Responsibilities
1. Operational Leadership
* Oversee daily floor operations, ensuring the restaurant meets service standards during peak hours.
* Manage opening and closing procedures, including cash handling and security checks.
* Maintain a pristine environment by enforcing health, safety, and sanitation regulations.
2. Team Management & Development
* Assist in recruiting, training, and mentoring front-of-house staff (servers, hosts, and bartenders).
* Create weekly staff schedules that balance labor costs with service needs.
* Conduct pre-shift "huddles" to communicate daily specials, goals, and VIP arrivals.
3. Guest Relations
* Act as the primary point of contact for guest feedback, resolving complaints with grace and speed.
* Foster a culture of hospitality to build "regulars" and maintain a high online rating.
4. Administrative & Financial Support
* Monitor inventory levels and assist with ordering supplies or beverages.
* Analyze labor costs and sales reports to help hit monthly P&L targets.
* Ensure all POS systems and kitchen tech are functioning correctly.
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