Join to apply for the Senior Service Desk Analyst role at Foster + Partners.
We are a global studio for sustainable architecture, urbanism, engineering and design, founded by Norman Foster in 1967.
Role Overview
As a Senior Service Desk Analyst, you’ll be a trusted voice on the frontline, delivering best‑in‑class support and helping to shape the future of employee experience at Foster + Partners. You’ll play a key role in driving both the performance of the team and the quality of service we deliver to our employees.
Qualifications
* Minimum 3+ years of end user support.
* Proven success in a Service Desk environment, with a strong personal track record.
* Experience working with SLAs and service targets.
* Familiarity with ITIL processes, particularly Incident and Problem Management.
* Previous involvement in coaching or mentoring team members.
* Clear and confident communication, both written and verbal.
* Capable of simplifying technical details for non-technical users.
* Excellent time management and planning abilities.
* Proficient in ITSM tools for managing incidents and service requests.
* Calm and adaptable under pressure, with a passion for employee satisfaction.
* Curious and solution‑oriented, with a drive for continuous learning and service improvement.
* Strong problem‑solving and analytical skills with a “bigger picture” mindset.
* Experience with hardware troubleshooting (desktop/laptop, printer, mobile device, etc.).
Benefits
Competitive base salary, generous benefits package, 25 days holiday including bank holidays, pension, pay‑in‑kind and discretionary annual bonus.
Job Details
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Information Technology
Industries: Architecture and Planning
Location: London, England, United Kingdom
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