Our client is a growing business a market leader within the packaging industry, they are agile, customer-centric and fast-paced. The working environment includes: · Modern office setting · Company perks · Supportive, friendly team · Ongoing training and development opportunities They have an opportunity for a Customer Services Administrator the role will be responsible for processing all customer orders and requests; checking production requirements, ensuring artwork and formulas are correct. Update customers with lead times and keep informed throughout the process. Key tasks: · Oversee day to day running of customer requests and emails · Quoting and support in the completion of customers RFQs/tenders · Check orders, ensuring a high level of accuracy against quote/previous orders · Raise Corrective Action Reports for both customer issues and internal errors and investigate to completion
- Customer relations and wider account management · Liaise with production on capacity, lead times etc · General administrative and reception duties (as required) Essential: · Proficient use of Microsoft Office, Word & Excel
· Strong administrative experience with great attention to detail
· The ability to multi-task and prioritise
· A positive approach to customer service with a good telephone manner · Experience in preparing accurate and timely technical documentation · Experience of generating quotes · A technical aptitude and the ability to develop an un...