Contek Recruitment are workiong on behalf of our prestigious client who are a renowned UK-based manufacturer of refuse collection vehicles (RCVs), with a rich history dating back to 1907. Specialising in designing and building safety-focused chassis, bodies, and bin lifts for waste and recycling. They produce over 1,000 units annually and offer comprehensive, solutions for urban environments. The role offers a competitive salary between £37,000.00 - £40,000.00 per annum, dependent on experience, with standard working hours from 08:00 to 17:00, Monday to Friday.
Why This Role Stands Out:
- Be part of a historic company known for innovation and quality.
- Engage in a dynamic role that combines technical expertise with customer service.
- Work in a collaborative environment with close ties to engineering and technical teams.
- Influence product development by identifying part failure trends.
- Enjoy a stable, full-time position with a competitive salary.
Key Responsibilities:
- Handle customer enquiries via phone and email with confidence and expertise.
- Identify and supply the correct parts first time, every time.
- Prepare quotes and promote genuine OE parts.
- Act as the first point of contact for complex and escalated parts queries.
- Manage parts data, vehicle BOMs, and engineering changes within electronic parts catalogues.
Skills, Experience, and Education:
Communication:
- Confident communicator with a professional telephone manner.
- Proven ability to deliver excellent customer service in a fast-paced environment.
Knowledge/Expertise:
- Strong automotive parts knowledge with hands-on aftermarket experience.
- Technically minded, with the ability to interpret parts data and engineering changes.
Innovation:
- Work closely with engineering and technical teams to resolve issues and improve accuracy.
- Identify part failure trends and produce technical parts bulletins.
Business Impact:
- Prepare quotes and promote genuine OE parts to drive sales.
- Act as the go-to specialist for technical parts advice.
Accountabilities:
- Ensure accurate and timely completion of parts identification and supply.
- Lead in resolving complex and escalated parts queries.
Call to Action:
Ready to take your automotive parts expertise to the next level with a leading manufacturer? Apply today