Salary: £28,000 - 28,000 per year Requirements: Experience providing IT support within schools or the wider education sector (essential) Strong knowledge of: - Microsoft Office / Microsoft 365 - Windows 10/11 - Windows Server (e.g. Server 2016 or later) - Wired and wireless LAN technologies Excellent communication skills and the ability to build strong relationships with school staff A systematic, practical approach to troubleshooting Good organisational skills and the ability to manage your time across multiple sites Calm under pressure and able to work flexibly when required Energetic, approachable, and proactive in a busy school environment Microsoft accreditations would be an advantage Responsibilities: Providing day-to-day 1st line IT support to staff across several school sites Responding quickly to classroom and office IT issues Supporting, installing, and maintaining Windows 10/11 devices, printers, AV equipment and peripheral hardware Installing, configuring, and testing new ICT equipment, cabling, and network components Monitoring system performance and resolving software, hardware and network faults Configuring and supporting Microsoft 365, Microsoft Client and Microsoft Server environments Keeping helpdesk tickets up to date and ensuring staff are kept informed of any issues or planned maintenance Working systematically to fault-find and diagnose issues in a practical, hands-on role Liaising with external contractors when required Ensuring all equipment (especially printers) is kept operational and reliable Occasionally working outside core hours in emergency situations to minimise disruption to the schools Technologies: Hardware ICT Support LAN Microsoft 365 Network Windows Office 365 More: We are a well-established IT services provider supporting a group of schools in the Hackney area. This is an excellent opportunity for someone who enjoys being hands-on, moving between sites, and becoming a familiar, trusted face for staff across multiple education settings. We offer a full-time position from Monday to Friday, with a competitive salary of up to £28,000 depending on experience. The role requires travel between various school locations and a DBS Enhanced Check (or a willingness to obtain one). Come join us in making a difference in the education sector! last updated 5 week of 2026