Customer Services Advisor St Asaph Business Park (Venue 72) £27,326 per year (pro rata) 37 hours per week, Monday to Friday (between 8am–5pm) (Fixed Term until April 2027) Make a real difference, every single day If you’re someone who genuinely cares about people and takes pride in helping others, this role gives you the chance to do that in a meaningful way. As a Customer Services Advisor, you’ll be the first point of contact for our residents, supporting them through everything from everyday queries to more complex or challenging situations. It’s not always easy, but it’s incredibly rewarding. A great way to start a career in housing This role is also a brilliant way to get your foot in the door. Many of our colleagues have started in the contact centre and gone on to build careers in other areas of the business. You’ll gain valuable experience, build confidence, and develop skills that can open up future opportunities across the organisation. What the role looks like Answering calls, emails, and digital enquiries Supporting residents with a wide range of issues Solving problems quickly and effectively Staying calm and professional in challenging situations Making sure every resident feels heard, supported, and valued You’ll aim to resolve things first time wherever possible, giving people confidence they’re in safe hands. Why join us? Stable, full-time role with a clear purpose Supportive team environment where you’re not on your own Opportunity to build valuable skills in communication and problem-solving Real career development opportunities across the organisation A role where you can genuinely help people and see the impact Working arrangements This is mainly an office-based role at Venue 72, St Asaph — being together helps you learn faster and feel supported. That said, we understand life happens, so there’s flexibility to work from home when needed. During your training period, you’ll be based in the office most of the time. What we’re looking for You’ll be someone who: Is confident speaking to people and building rapport Stays calm under pressure Can solve problems and think on your feet Is comfortable using computers and systems Has experience supporting in a customer service role, (work, volunteering, or life experience all count) Welsh language skills are highly valued and may be a key factor in the selection process, reflecting the communities we serve. We believe our strength comes from our differences. We welcome applications from people of all backgrounds and experiences, and we’re committed to creating an inclusive environment where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know, we’re here to support you.