Customer Service Administrator Mansfield £26,000 – £26,000 per annum Hours: 8:30am – 5:00pm, Monday to Friday Contract Type: Permanent – Full Time Are you a people person with a bubbly personality and a passion for delivering exceptional customer service? We’re working with a well-established business moving into a new, modern site in Kirkby-in-Ashfield / Mansfield, and they’re looking for a confident and friendly Customer Service Administrator to join their growing team. You'll be working with warm customers, processing orders, solving queries, and going the extra mile to deliver the best possible service. It’s a fantastic opportunity for someone who enjoys building relationships, working with purpose, and wants to grow within a business. What You'll Be Doing: Accurately processing customer orders, credits, returns, and quotations using SAP Managing a smooth “order to cash” process Proactively supporting existing customers with product knowledge and upselling where relevant Handling queries and delivery issues promptly and professionally Escalating complaints to the Customer Service Manager when needed Keeping CRM and SAP systems up-to-date with accurate information Building rapport with customers and internal teams to ensure a first-class experience What We’re Looking For: A positive, people-first personality – someone friendly, ...