Purpose of the Role
To meet customer and business requirements in a cost-effective, professional, and timely manner while maintaining a high level of customer service. The role involves providing quality service for all cash sale inquiries, quotations, orders, payments, deliveries, and associated administration for Hanson Quarry Products. The successful candidate will secure work, follow up on sales leads, and proactively seek new cash sale customers.
Key accountabilities
1. Deliver QUOTIFIC customer experience: "quoted on time, delivery in full and on time, invoiced correctly"
2. Answer incoming calls professionally
3. Manage all incoming cash sales calls and emails, understanding customer requirements and capturing relevant information to process requests accurately and efficiently
4. Build relationships and acknowledge internal and external customers with a personal service approach
5. Navigate systems efficiently and keep customers informed at all times
6. Support team ethos with a positive, enthusiastic approach and assist colleagues as needed
7. Create, amend, and confirm new customer cash sale orders, including all necessary details such as customer information, order specifics, and product requirements
8. Accurately process contracts, orders, invoices, service charges, and queries
9. Complete sales reporting, manual documentation, general housekeeping, and other admin tasks as required
10. Investigate and resolve customer issues and complaints by actively listening and seeking suitable solutions, following the complaint procedure
11. Escalate customer requests or issues outside individual control or authority
12. Proactively prospect within target markets and maintain a regular commercial call cycle with customers
13. Liaise with internal stakeholders including Material Planners, ISRs, TSMs, Allocators/Pre-planners, FSMs, Site Plants, and Technical teams
14. Develop knowledge of all team roles and business areas to provide cover when needed
15. Maintain high levels of customer service through professional liaison with colleagues and clients
16. Proactively identify opportunities to maximize sales
17. Review Barbour ABI and generate self-lead generation prospects
18. Develop and maintain an effective commercial call cycle, transitioning customers into account customers in collaboration with ISRs
19. Support team morale and help colleagues achieve business goals
20. Reconcile payments with Accounts
21. Handle inquiries efficiently, making processes easy for customers
22. Prospect for new cash sale leads and generate leads via Google search and social media
23. Follow up on opportunities and maintain customer relationships
24. Collaborate with the commercial team to understand value propositions and assist in closing sales
25. Negotiate effectively at appropriate levels
26. Understand the value of materials to customers (end use)
27. Increase repeat business through improved service levels
28. Own pricing strategies to deliver increased margins
29. Contribute to area strategies targeting specific market segments
30. Understand production and truck capabilities, negotiating realistic delivery times to ensure customer satisfaction
31. Apply market, product, and customer knowledge to daily operations
32. Understand the forward order book, forecasted sales, and operational capacity to meet plans and budgets
33. Ensure compliance with company policies and procedures
Education/Qualifications
* Good level of English and Math skills
* Strong communication and negotiation skills at all levels
What's on Offer:
Salary: £27,000
Location: Syston
Working Hours: 40 hours per week
Contract: Permanent
Employer of choice: Armed Forces Covenant (Silver), Disability Confident (Committed), 5% Club (Gold), Mates in Mind, Clear Assured (Foundation), MPQC, Youth Employment, CTP, School & University Outreach, Gradcracker, Wellbeing for Life
Compensation Package: Bonus incentives, generous pension schemes up to 15%, life assurance
Work-Life Balance: 27 days holiday (excluding bank holidays), agile and flexible working, holiday purchase scheme, sabbatical
Family Friendly Policies: Enhanced maternity, paternity, parental leave, neonatal, and adoption policies
Social Values: Paid volunteering day annually, involvement in community groups including LGBTQ+, Women’s networks, Women in Science and Engineering (STEM), Armed Forces
Wellbeing: Employee Assistance Programme (EAP), Mental Health First Aiders, Cycle to Work scheme, employee benefits portal with gym discounts, free eye tests, discounted private medical cover
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