Sales & Customer Service Executive (Part-Time)
Medway, Kent
Pro-rata salary equivalent to £26,000 - £35,000 plus commission
About the Company
My client is a growing, family-run cleaning business with over 14 years of experience across residential, commercial, office, and industrial sectors. Having already exceeded their annual target by April, they are entering an exciting phase of growth.
Recently, they have transitioned from a home office into commercial premises, launched a new SEO-optimised website, and continue to expand their market presence. Alongside their commercial success, they proudly support multiple charitable initiatives.
With ambitious plans to scale further, this role will play a key part in supporting continued business growth, with a particular focus on securing and supporting commercial cleaning contracts.
The Role
We are looking for a proactive and highly self-motivated Sales & Customer Service Executive to support the day-to-day running of the business, help generate new commercial opportunities, and enable the owners to focus on client acquisition and revenue growth.
This is a varied, office-based role combining customer service, administration, and business development, with a strong emphasis on commercial contract support and lead generation.
Key Responsibilities
Track sales activity and maintain accurate CRM/data records
Maintain and track tender opportunities, particularly during key periods
Monitor contract timelines and proactively identify renewal opportunities
Schedule client meetings ahead of contract end dates to support retention
Organise and manage diaries for the business owners, enabling them to attend meetings and win new business
Provide excellent customer service and act as the first point of contact for enquiries
Learn and confidently promote company products and services (full training provided, including COSHH/chemical training)
Support and contribute to social media activity and online presence
Assist with general office administration, including basic accounts support
Focus on supporting and generating commercial cleaning contract opportunities rather than domestic services
Key Requirements
Strong organisational skills with the ability to manage multiple priorities independently
Highly self-motivated with a proactive, "can-do" attitude
Good knowledge of the local area
Willingness to learn about specialist products, including chemical-based solutions
Strong communication and customer service skills
Comfortable working in an office-based environment
Desirable
Previous experience in sales support or business development coordination
Accounts or bookkeeping knowledge
Experience managing or contributing to business social media
Working Hours
Working days: Monday, Tuesday, and Thursday
Working hours can be either 8:00am - 4:00pm, or 9:00am - 5:00pm
If you're a parent and require working within school hours, my client is happy to be flexible for the right person
Salary & Benefits
Pro-rata salary equivalent to £26,000 - £35,000 per annum (depending on experience)
Commission structure:
£10 per meeting booked
2% commission upon successful client sign-up
Company pension scheme
Private healthcare provided, including cover for pre-existing conditions
Opportunity to join a growing and ambitious business at an exciting stage
Training and development, including COSHH certification
A supportive, hands-on working environment
The chance to play a key role in the company's continued growth and commercial expansion