Country:
United Kingdom
Location:
Edinburgh, Scotland, United Kingdom
Role: National Account Coordinator
Location: Livingston
Contract type: Full time
The role is a part of Carrier's company - SLD Pumps & Power which is one of the UK's leading suppliers of pumps and generator rental equipment. Currently we are looking for a National Accounts Coordinator who will be providing administrative and sales support in our depot in Livingston.
As a National Accounts Coordinator you'll be responsible for:
1. Creation and management of enquiries from both existing and new clients and recording information regarding customers account and the equipment required.
2. Providing a high level of sales support by ensuring all enquiries are responded to in an efficient, professional and timely manner.
3. Opening up new customer/supplier accounts through Carrier Portals & completing MK Denial process.
4. Generating hire & sales quotations.
5. Processing customer sales/hire purchase orders whilst liaising with depots/rehire partners on availability of equipment. Organising transport in line with customers timelines.
6. Communicating with the customer to ensure they are satisfied with the items they have on hire, PO management, other opportunities with the customer.
7. Processing any equipment exchanges, ensuring any losses/damages are reported to the customer following our processes & timelines. Following our scrap/disposal process for these.
8. Dealing with managing and resolving invoice queries including processing suspension requests.
9. Running & check pre-invoice reports ahead of month end to capture and resolve any anomalies.
10. On-hire and off-hire documentation, processes and procedures, including the allocation of equipment and the production and delivery of dispatch notes.
11. Following all quality process and prepare/participate on all external and internal quality audits.
12. Seeking out business opportunities to meet company targets.
13. Managing a database to high level of accuracy to ensure targeted marketing activity can take place.
14. Liaise effectively with all departments within Carrier Rental Systems to ensure customer requirements are met (100% Client Satisfaction).
Requirements
To be successful in the role, you have to:
15. Have previous administrative / sales experience (ideally in Rental Sector),
16. Have proactive approach focused on customers
17. Have result-driven attitude
18. Be communicative with excellent telephone manner,
19. Have very good command of MS Office,
20. Be self motivated, open for development;
21. Have great time management and organizational skills.
Benefits
22. Salary based on candidate's experience
23. Generous pension scheme
24. Stable working hours from Monday to Friday (8-5pm)
25. Paid sick leave
26. 25 days of holidays + bank holidays
27. Necessary trainings
Build a career with confidence
At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by – our vision, values and culture.
As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees – and we’re excited for you to join the team.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.