About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
We are currently recruiting for a Service Delivery Manager - to join our passionate and driven Technical Mobile Team.
Key Responsibilities:
* Responsible for the day‑to‑day management and supervision of the mobile engineering team to ensure your team carries out all planned maintenance to all building plants, equipment and systems to meet and exceed expectations and agreed service level agreements and operational performance of contracts within the designated region.
* Account management and client relationship management of a select number of contracts within your region.
* Ensuring an efficient and high standard of delivery of services within contractual KPIs through your regional mobile engineering team. Managing coordination with the helpdesk and fully close out of tasks with clear and comprehensive job sheets and compliance paperwork.
* Develop mobile engineers and drive performance while acting as the first point of escalation for Account/Contract Managers and Helpdesk.
* You will be a highly motivated, self‑starter who can work autonomously and deliver against tight deadlines.
* Have the ability to work through a technical problem to resolution.
* Be able to supervise and manage a team in delivering world‑class service to clients.
* Have a good commercial understanding of both contracts and overall business requirements.
* Display a ‘can do attitude’ ethos to ensure that all tasks within your team’s capabilities can be achieved while on site and are completed in a timely manner.
Essential Hiring Criteria:
* Applicants must have the right to work in the UK.
* Technically qualified.
* Experience in supervising an engineering Maintenance team to achieve continuous improvement in standards.
* Strong understanding of Technical Services Infrastructure.
* Experience in the field.
* Sound understanding of H&S, Environment, and QA procedures, and experience in supervising and developing operational teams.
* Good level of IT skills – MS Office and associated technical software.
* Experience in using CAFM systems.
* Excellent verbal and written communication skills.
* Ability to develop solutions to new problems as they arise, including effective planning and ‘win‑win’ solutions. Owning and maintaining issues, demonstrating management skills and capabilities.
* Ability to influence and hold a position in a debate, commanding credibility and managing expectations by attending contract client meetings representing their region.
* An excellent team player and leader with the ability to “set the tone” for the team and drive all persons in a positive and proactive manner.
Personal Attributes:
* High attention to detail.
* Methodical and procedure approach to problem‑solving.
* Patient approach to work and communication style.
* Collaborate with stakeholders from different teams and organisations.
* Understands client’s business and drivers.
* Excellent communication skills at all levels.
* Adaptable and flexible to change.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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