We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties.
Key Responsibilities
- Assess housing applications and homelessness cases in accordance with relevant legislation and local policies.
- Provide comprehensive housing advice and homelessness prevention support.
- Develop and implement Personalised Housing Plans (PHPs) with customers.
- Conduct interviews and needs assessments to identify housing solutions.
- Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible.
- Manage a caseload of customers, ensuring timely and accurate case management.
- Make statutory decisions and issue legally compliant notifications.
- Arrange temporary accommodation where appropriate.
- Work collaboratively with internal departments and external agencies to deliver positive outcomes.
- Maintain accurate records and case notes using housing management systems.
- Ensure services are delivered in line with safeguarding responsibilities and equality legislation.
Essential Requirements
- Experience working in housing, homelessness, tenancy support, or a related field.
- Knowledge of homelessness legislation, housing law, and welfare benefits.
- Strong case management and problem-solving skills.
- Excellent communication, negotiation, and customer service abilities.
- Ability to manage a varied and demanding caseload effectively.
- Experience producing accurate reports, records, and statutory correspondence.
- Competent IT skills, including experience using case management systems and Microsoft Office.
If you have the relevant skills then please apply today.
