* Monitor, manage, and respond to incoming emails in a timely and professional manner
* Log, investigate, and follow up on customer complaints to ensure resolution
* Maintain and update internal databases, spreadsheets, and filing systems
* Assist with data entry, reporting, and analysis as needed
* Support the office team with general administrative duties (e.g., scanning, filing, printing)
* Communicate with clients and suppliers when required
* Liaise with other departments to ensure customer and operational issues are resolved efficiently
* Maintain confidentiality and comply with GDPR and company data protection policies
Requirements:
* Previous experience working in the automotive industry
* Previous experience in an administrative or customer service role preferred
* Excellent written and verbal communication skills
* Strong attention to detail and organisational skills
* Ability to manage multiple tasks and prioritise workload effectively
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* A proactive, can-do attitude and willingness to learn
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 12 – 20 per week
Work Location: In person