Blackburn, Blackburn with Darwen, United Kingdom
We are a leading solicitor’s firm based in Blackburn, dedicated to providing exceptional legal services to clients nationwide. With a team of experienced professionals, we specialise in handling no win no fee claims across various service areas, helping individuals and businesses retrieve compensation for financial mis-selling and consumer issues.
We are looking to hire a number of Customer Claims Handlers to be part of our growing claims processing team. Due to our business success in recent years, we are experiencing an extremely busy period of growth, which will create some exciting progressive job opportunities for you to work towards.
We are keen to hear from candidates who have proven experience of handling high-volume customer service/telephone queries.
The main responsibilities for the role are:
Handling calls, support requests, and ensuring customer satisfaction
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Being the point of contact for our customers in arrears
Holding conversations to understand the customer's needs
Demonstrating a 'customer first' approach by maintaining high-quality standards on every interaction
Identifying issues, taking into account personal circumstances
Problem-solving to reach the right outcome for the customer
You will need to have the following skills, abilities, and experience:
Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
Good communication skills – verbal and written
Basic admin skills – the role involves updating claim files and CRM system
Ability to work as part of a team in a fast-paced environment
Confident and resilient
Ability to handle difficult conversations
Experience in finance/claims/legal sectors desirable but not essential
This position will be 9-5.30, 5 days a week in the Blackburn office.
The salary on offer for this position is starting from £23k.
The benefits available in this role are:
Company pension
If this sounds like a job for you then please don't hesitate to apply.
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