We are looking for a Customer Service Administrator with a keen eye for detail and excellent organisational skills to join a team in the FMCG industry. This role, based in Chester, requires someone who can support customer service operations effectively and efficiently.
Client Details
This role is with a well-established company in the FMCG industry. They are a medium-sized organisation known for their commitment to delivering high-quality products and services to their clients.
Description
* Order Processing: Managing and processing customer orders accurately and promptly. Ensuring that all customer orders are fulfilled according to specified timelines and quality standards.
* Resolve payment queries, disputes, and delivery issues while maintaining positive customer relationships.
* Liaise with production planning to align stock levels and forecasts with customer demand.
* Work with the Technical Team to address quality issues.
* Build strong relationships with logistics providers for efficient and cost-effective delivery.
* Escalate issues appropriately and communicate effectively within the business.
Profile
* Previous experience in a customer service or administrative role, ideally within the FMCG industry.
* Strong organisational and time-management skills.
* Excellent communication skills, both written and verbal.
* Proficiency with standard office software, including word processing and spreadsheets.
* A proactive and solution-focused approach to tasks and challenges.
* The ability to work effectively as part of a team.
Job Offer
* Competitive salary on offer.
* Opportunities to work within a reputable company in the FMCG industry.
* Collaborative and supportive working environment in Chester.
* Potential for professional growth and development.
* 12 month FTC with possibilities to go perm.
If you are excited to bring your skills to this Customer Service Administrator role, we encourage you to apply today.
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