Job overview
Provide a first point of contact on the ward for telephone enquiries and visitors.
·Ensure that patient notes are organised, up to date and available to record patient care.
·Ensure that administrative tasks associated with patient admission, treatment and discharge are performed effectively and efficiently.
·Ensure that electronic and manual patient records are maintained in a timely fashion.
Main duties of the job
Exchange verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements.
·Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence.
·Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient.
·Demonstrate a telephone manner conducive to good customer care, dealing the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person specification
Knowledge
Essential criteria
* Evidence of computer skills
Desirable criteria
* Knowledge of the computer programmes used within the trust. E.g. IPortal, Careflow, iFit
Education
Essential criteria
* GCSE Grade (A* - C) in English and Maths or equivalent.
Desirable criteria
* NVQ level 2 Qualification
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