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The role
Regional Repairs Manager (Disrepair)
Known internally as Regional Property Manager
£59,983 - £63,139
We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.
What you'll need to succeed
You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's.
* Strong leadership skills and background in managing a multifaceted repairs team
* Management of disrepair cases with experience presenting as an expert witness in disrepair hearings
* Experience of Contract/Project Management (essential)
* Experience of working in Social Housing, Building Surveying, or a regulated field
* History of dealing with customers from different backgrounds, and delivering a positive and transparent service
* Experience of analysing customer feedback to achieve service improvements
* Attention to detail and accuracy in reporting
* Experience of working with external stakeholders
* Experience of dealing with customers and responding to customer enquiries on the phone and in writing
* Budget management - adhering to budget set and managing expectations
* Strong Leadership skills and the ability to manage a varied and demanding workforce
* A self-starter who isn't afraid of challenge
* Must have car and business insurance.
Desirable
* Housing Experience or working in a related field
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.
The salary displayed will be paid for anyone starting on or after 1st April 2026.
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