This role is located in Marchwood, within the Cawood Scientific Environment Division. Marchwood, part of Cawood, was established in 1998 and performs a range of specialist analytical testing services to customers operating in the Environmental, Industrial and Agricultural Sectors from its three laboratories based in the South and North of England. As a leading UK Dioxin and Furans analysis laboratory and the UK’s leading specialist laboratory for independent occupational hygiene analysis, Marchwood offers a range of services for the environmental, occupational and food/feed sectors. Learn more about Marchwood by clicking here. Job Description: Purpose of the Role The Sales and Office Admin Assistant will play a key supporting role within the Manchester office, ensuring seamless administrative support for the sales function and wider operational team. This role is essential for maintaining accurate data, managing client information, supporting quote generation, and helping to drive commercial leads. The successful candidate will be proactive, organised, and confident in using Microsoft Office tools, particularly Excel, to deliver high-quality administrative support. Key Responsibilities Sales Support & Quote Management Assist the Business Development team in generating and issuing customer quotes. Maintain records of pricing and subcontractor data to ensure quotes are accurate and current. Data Management & Reporting Confidently manage and manipulate data in Excel to support pricing, quoting, and commercial planning. Maintain accurate, well-structured spreadsheets to support Business Development and the General Manager. Prepare data summaries and reports as required. Financial Data Management Maintain and update customer financial profiles, including billing and payment information. Organise and store subcontractor agreements and associated pricing data. Client Interaction & Customer Service Confidently communicate with existing and prospective clients via phone and email. Support the handling of customer service queries, escalating as necessary. Lead Generation & Commercial Support Proactively identify and source commercial leads to support the sales pipeline. Maintain and update lead tracking information as needed. Communication & Reporting Provide regular updates to the General Manager and Business Development team on status of quotes, leads, and client communications. Present information clearly and effectively in both written and verbal formats. General Administration Maintain organised electronic filing systems for customer and business documentation. Ensure compliance with internal data management and confidentiality policies. Required Skills & Competencies Strong proficiency in Microsoft Excel, including the ability to manipulate, organise, and present data clearly (e.g. using formulas, filters, pivot tables). Confident in working with spreadsheets to manage pricing, financial, and customer information. High attention to detail and data accuracy. Proficient in other Microsoft Office tools (Word, Outlook, PowerPoint). Excellent verbal and written communication skills. Proactive, self-motivated, and able to work both independently and as part of a team. Organised, reliable, and able to prioritise tasks effectively. Discreet and professional in handling sensitive commercial or financial information. Desirable Experience Previous experience in a sales support, office administration, or customer service role. Experience working within a scientific, laboratory, or technical services environment (desirable but not essential).