<p>To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process</p><p>To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable</p><p>To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service.</p><p>To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery.</p><p>Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential</p><p>To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible</p><p>To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.</p><p>To help customers manage their arrears as they move between temporary accommodation solutions</p><p>To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation</p><p>To contribute to delivery of internal Housing Services processes that fall within the Rent Recovery teams remit</p>