To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process
To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable
To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service.
To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery.
Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential
To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible
To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
To help customers manage their arrears as they move between temporary accommodation solutions
To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation
To contribute to delivery of internal Housing Services processes that fall within the Rent Recovery teams remit