The Opportunity
Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.
What You'll Do:
1. Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
2. Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
3. Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
Why Join Us
4. People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
5. Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.
Benefits
6. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
7. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
8. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
9. Eye care
10. Free legal & money advice
11. Counseling sessions
12. Hospital & death benefit plans
13. Cycle to work scheme
14. Wellbeing tips and support fitness videos
15. Recipe ideas
16. Advice on keeping active and healthy living
17. Wellbeing podcasts and tv
18. Breathing exercises
19. 24/7 advice and support line
20. Team reward & recognition
21. Free meals on duty
22. Free parking
Ideal Candidate
23. YOU will have experience working within a busy hotel front desk environment (Preferred)
24. At least 12 months of supervisory experience
25. Highly motivated and proactive; acting with professionalism and positivity in all interactions.
26. Excellent IT skills (MS Office, Financial systems) and numeracy
27. Excellent oral and written communication skills
28. Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
29. A positive and engaging demeanor.
Hotel
The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.