Deadline Date: Friday 20 June 2025
Requirement: Technician Infrastructure Support
Location: Northwood, GB
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 558
Required Start Date: 1 September 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
Under the direction of NSO OFM 0020, the incumbent will perform duties such as the following:
* Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom;
* Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities;
* Maintain and perform asset management audits relevant to systems assigned;
* Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ;
* Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed;
* Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed;
* Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems;
* Manage the maintenance and support of Cornet matrix switches;
* Assist with planning and supporting/implementing assigned project work packages;
* Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required;
* Install operate, and maintain assigned Information and Communications Technology Platforms;
* Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans;
* Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required;
* Respond to, and implement solutions for, ITSM tickets relevant to the area of work;
* Perform maintenance of assigned systems/services;
* Stay abreast of technological developments relevant to the area of work;
* Take the initiative to investigate and resolve technical issues in a systematic approach;
* Advise his/her superiors and recommend technical solutions;
* Work on own initiative with limited supervision;
* Deputize for higher-grade staff, when required;
* Perform other duties as may be required.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance
* Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
* Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model;
* ITIL Foundation Certificate.
* CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification;
* Minimum 2 years continuous experience in at Network Routing and Switching and at least one of the following specific fields: Satellite Radio Communication Systems; Terrestrial Radio Communication Systems; Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.)
Desirable Experience and Education:
* Harris Radio 117F and/or 117G experience/knowledge;
* GGR Cornet Matrix systems experience/knowledge;
* VTC & AV systems experience/knowledge;
* SEMARCOMM+ / SEMARCIS experience/knowledge;
* INMARSAT based systems experience/knowledge;
* IPTV / Digital signage experience/knowledge;
* Prior experience of working in an international environment comprising both military and civilian elements;
* Knowledge of NATO responsibilities and organization, including ACO, ACT & NCI Agency.