We're looking for a professional and personable Trainee Account Manager to join our growing team in Liverpool. This opportunity is ideal for someone who enjoys working with people, solving problems, and supporting long-term client success.
You'll be the key point of contact between our clients and internal teams, helping to manage expectations, support day-to-day operations, and build relationships that drive value and retention. With clear progression routes and mentoring available, this is a strong entry point for someone aiming to grow into leadership or account management.
What You'll Be Doing
* Acting as the first line of contact for client queries and communications
* Supporting the delivery of services, ensuring everything runs smoothly and professionally
* Building long-term relationships with clients by understanding their goals and needs
* Coordinating with internal teams to ensure timely follow-up, performance reporting, and updates
* Assisting in the preparation of proposals, presentations, and regular client check-ins
* Monitoring client satisfaction and highlighting opportunities for growth or improvement
* Supporting account managers and leadership with project and client coordination tasks
What We're Looking For
* Some experience in a customer service, admin, or support role
* Strong communication and interpersonal skills
* Professional, organised, and detail-oriented
* A team player with a service-first approach
* Willingness to learn new systems, such as CRM platforms (Salesforce experience is a plus)
* Someone looking to develop and grow into a client-facing leadership role
Why Join Us?
You'll gain direct exposure to account strategy, client development, and performance management, all within a supportive team environment. If you're ready to build a career in customer success or account coordination, this could be your ideal next step.
Job Type: Full-time
Pay: £26,660.00-£36,220.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Referral programme
Work Location: In person