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Recruitment Specialist - Control & Automation Technology
Leading systems integrator requires a Customer Success Manager. You will provide professional performance reviews and consultancy services to a varied client base.
Customer Success Manager - £50-60k + Benefits
Work From Home - UK Wide. Ref: 24534
Key responsibilities include managing the retention and growth of support and service agreements, preparing proposals, and monitoring financial and operational performance. Attend client meetings for performance reviews and renewal negotiations.
Customer Success Manager - The Role:
* Calculate and prepare contract proposal documentation
* Attend client meetings to review SLAs and future site needs
* Manage interfaces with Sales, Finance, and Commercial teams
* Build strong relationships with customers and internal stakeholders
* Analyze, forecast, and report financial performance of service contracts
* Identify new market trends and customer needs
* Propose and implement related action plans
* Support the launch of new services and tools through negotiations and promotions
* Demonstrate delivery performance value to customers
* Mitigate risks and meet order, revenue, and margin targets
* Apply best practices, identify opportunities for cross & up-selling, and ensure timely contract and site meetings
Customer Success Manager - The Person:
* Proven experience as a Customer Success Manager, Contract Manager, or similar role
* Experience in document creation and value-pricing
* Experience working with senior customer stakeholders
* Consultative selling experience
* Excellent communication and relationship-building skills
* A degree in communications or marketing is preferred
* High computer literacy
* Knowledge of customer success processes
* Willingness to travel within the UK
Benefits include:
* 25 days holiday
* Bonus scheme up to 10%
* Pension scheme
* Life insurance
For further information, contact Sharon Hill at 01902212000 or 07764208419, or email Sharon.hill@automationexperts.co.uk.
Interested in automation, control systems, process control, or systems integration? Register your details at www.automationexperts.co.uk for a full list of live positions with immediate access to new vacancies through our automated search process. Free and confidential service.
Additional details:
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Customer Service, Marketing, and Engineering
* Industries: Industrial Machinery Manufacturing
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