Job Overview
Job purpose: To provide a welcoming and efficient reception and administrative service as the first point of contact for Fife Carers Centre.
To support the smooth running of day-to-day office functions by delivering administrative assistance to the wider team, ensuring carers and staff are supported through effective communication and organisation.
Administrative & Office Skills
* Word processing, data entry, and document management
* Filing, record keeping, and maintaining accurate databases
* Managing correspondence and emails professionally
* Stock, stationery, and petty cash management
* Organising meetings and events, including room setup and refreshments
Communication & Interpersonal Skills
* Professional telephone and face-to-face communication
* Dealing with enquiries and directing people to the right services
* Supporting carers and staff with empathy, discretion, and confidentiality
Professional Development & Personal Skills
* Time management and prioritisation of tasks
* Teamwork and working collaboratively in a busy office
* Problem-solving and responding effectively to unexpected situations
* Understanding of GDPR, data protection, and working ethically
* Gaining confidence in a professional environment
Qualification-Based Skills
* Working towards and completing SVQ Level 2, achieving measurable milestones
* Developing transferable skills that can be applied in future administrative or office-based roles
* A minimum of National 5s in relevant subjects, including English and Mathematics (or equivalent).
* No prior office experience is essential, but any volunteering, part-time work, or school/college experience working with people or in an organisational setting is helpful.
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