Key Responsibilities
Strategic Relationship Management
* Own the end-to-end relationship with one of Straumann’s most strategic DSO partners.
* Act as the main point of contact for senior stakeholders within the customer organisation, including C-suite executives, operational leaders, and clinical influencers.
* Build a deep understanding of the customer’s strategy, challenges, and goals – and position Straumann as a trusted, long-term partner.
* Navigate challenging conversations and find mutually beneficial solutions in high-pressure scenarios.
Programme & Project Management
* Lead the planning, execution, and tracking of key joint initiatives, pilots, and implementations across the DSO network.
* Coordinate internal Straumann teams (sales, marketing, clinical, operations, digital solutions) to ensure timely delivery of projects and outcomes.
* Monitor key KPIs, report progress, and adapt plans to ensure alignment with customer and business objectives.
Account Development & Commercial Growth
* Identify and develop commercial opportunities within the existing account – including new site rollouts, adoption of digital workflows, training programmes, and portfolio expansion.
* Build strategic account plans with clear goals, timelines, and revenue targets, and drive execution across all levels.
* Leverage data and insights to shape proposals and influence decision-making at customer level.
Cross-functional Collaboration
* Act as the internal voice of the customer, advocating for their needs while ensuring alignment with Straumann’s strategic direction.
* Influence and collaborate with internal stakeholders to remove obstacles, secure resources, and drive account success.
* Facilitate regular governance meetings with internal and external stakeholders to maintain momentum and alignment.
* Market & Industry Intelligence
* Stay informed about the DSO and dental markets, including competitor activity, regulatory developments, and technology trends.
* Use market insights to anticipate customer needs and shape strategic proposals that differentiate Straumann from competitors.
Qualifications & Experience
* Experience: Proven track record managing complex, strategic accounts in healthcare, medtech, pharma, or the dental industry. Experience working with or within DSOs is highly desirable.
* Stakeholder Management: Exceptional interpersonal and communication skills, with a demonstrated ability to influence senior stakeholders and navigate organisational complexity.
* Project Management: Strong organisational and programme management skills. Experience leading multi-stakeholder initiatives and delivering measurable outcomes.
* Commercial Acumen: Able to drive commercial outcomes while maintaining strategic relationship value.
* Technical Literacy: Comfortable with digital health solutions, practice management systems, and workflows; able to translate technical concepts into business benefits.
* Education: Bachelor's degree in Business, Healthcare, or a related field. Postgraduate education or professional qualifications are a plus.
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