Job Title: Service Manager
Location: Northamptonshire
Salary and Benefits: c 50,000 Basic, Company Car, Phone & Laptop, Company Pension Scheme, 23 Days Holiday, Death in Service Benefit, Training Provided.
Job Description
An exciting opportunity has arisen to join a highly respected construction machinery business based in Northamptonshire. This is a company known for its strong reputation, premium product partnerships, and customer-first culture. With continued investment in people, technology, and service excellence, they are looking for an experienced and driven Service Manager to lead and develop their aftersales operation. As Service Manager, you will take ownership of the day-to-day running of the service department, overseeing engineers, support staff, customer relationships, and departmental performance.
Responsibilities
* Leading and managing workshop engineers, mobile service engineers, and office-based staff
* Coordinating workloads and prioritising repairs effectively
* Driving service department performance and utilisation
* Building strong customer relationships and developing new business opportunities
* Monitoring KPIs, financial performance, and departmental profitability
* Managing health & safety compliance and team development
* Collaborating closely with senior leadership and internal departments
Requirements
* Previous experience in a Service Manager, Workshop Manager, or Engineering Manager role
* Excellent communication and customer service skills
* Commercial awareness with an understanding of profitability and performance
* Experience within plant, agricultural, construction, materials handling, or related heavy equipment sectors would be highly advantageous.
* Hold a UK Driving Licence
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