Account Manager Hayes, London Hybrid We are looking to grow our Account Management Team. This is an exciting opportunity to grow your career in account management, working directly with clients to understand their needs and ensure they receive outstanding service! As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the UK through salary sacrifice. Building on that success, we’ve launched The Charge Scheme – an innovative benefit allowing employees to save 20–50% on EV charging via salary sacrifice. Voted 4.9 on Glassdoor and certified by Welcome To The Jungle, it’s never been a more exciting time to join! Key Responsibilities: Ensure active credit facilities are in place for all accounts, maintaining seamless account operations. Respond promptly and professionally to inbound customer enquiries, providing clear and effective solutions. Prepare and complete accurate monthly reporting to support account health and team goals. Assist in managing product updates or changes that impact our client base, ensuring smooth communication and transitions. Actively contribute to the success and strategy of the Customer Success function. About you: 1 years in an Account Management, Customer Success or Customer Service role. You can demonstrate high performance in line with or above expectations. Extremely good people skills as well as excellent written and verbal communication skills. You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver! Highly motivated and driven to be part of a growing, successful team. Excellent organisational skills and attention to detail. Benefits: Hybrid working with 2 days in the office (Hayes, London) 25 days holiday plus bank holidays Add 1 day holiday per year service buy / sell up to 5 days each year Flexible work policy with options to take into account family care Best in class Family Friendly Leave and Pay Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car £500 pa. personal development budget £100 home office budget Bupa healthcare Equity options - own a part of the business