Aftersales Leader
Evans Halshaw
Hyundai, Warrington
£35,000 basic + £49,000 OTE with company car, pension, critical illness, life assurance, single health care, 25 days holiday plus bank holidays, exclusive discounts on used car purchases, leasing deals, and aftersales services.
Are you passionate about delivering exceptional customer service? Join us as an Aftersales Leader at Hyundai Warrington!
Our associates are what set us apart—those who make a difference to our environment, customers, and their experience. As an Aftersales Leader, you will manage our Service Department, lead your team, uphold standards, and ensure our customers drive away satisfied.
Key responsibilities include:
1. Ensuring all warranty and repair work complies with manufacturer and company standards.
2. Managing the Service department’s budgets, accounts, and costs to maximize efficiency and profitability through labour sales, parts, and materials.
3. Reviewing pricing policies and ensuring compliance with legislation.
4. Leading, motivating, and coaching your Service Team to exceed targets and KPIs.
5. Maintaining a safe working environment following health and safety protocols.
6. Enhancing customer service to achieve excellent CSI scores for your department.
Qualifications and qualities required:
1. Experience managing a successful workshop or parts department.
2. Proven ability to work in a fast-paced, target-driven environment.
3. Strong leadership skills to motivate a team and exceed targets.
4. Good business acumen and knowledge of consumer and vehicle legislation.
5. A passion for delivering exceptional customer service and creating positive experiences.
At Lithia UK, our growth is driven by our people. As one of the largest automotive retailers globally, we are committed to transforming personal transportation and setting new standards for customer experience. Our core values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun—guide us. Join us to be part of a team that values innovation, personal growth, and collective success.
Diversity is Our Strength:
Lithia UK values diversity and welcomes applications from all backgrounds and communities. If you have the motivation, skills, and potential we’re looking for, we encourage you to apply. We are an equal opportunities employer.
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