Visitor and Monument Assistant - City Wide
The City of Edinburgh Council
Edinburgh, Midlothian,
£32,859 per year - estimated ?
Full time
NEW
Description
Visitor and Monument Assistant
City Wide
Salary: £25,905 - £26,111 (pro-rata for part-time)
Hours: up to 36 per week, 52 weeks
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View Visitor and Monument Assistant job description
Responsibilities
Experience:
* Experience of working with the public in a customer service environment
* Experience with working with children and young adults (Desirable)
* Experience of working with mixed groups (Desirable)
Knowledge, Skills and Understanding:
* Good communication skills
* Basic Computer Skills
* Interest in History
* Good level of literacy and numeracy
Qualifications and Training:
* Understands and resolves customer and visitor needs and takes opportunities to improve customer services
* Heritage or Tourism qualification or equivalent History Qualification (Desirable)
Job Specific Requirements:
* Being customer focused
* Ability to work as a member of a team
* Taking personal responsibility - ability to use own initiative when required
* Understanding and awareness of the Council's Equal Opportunities Policy
* Requirement to work a regular pattern of hours including weekends and evenings
* Abilities to develop knowledge and understanding of Museums Collections (Desirable)
#s1-Gen
* Experience of working with the public in a customer service environment
* Experience with working with children and young adults (Desirable)
* Experience of working with mixed groups (Desirable)
Knowledge, Skills and Understanding:
* Good communication skills
* Basic Computer Skills
* Interest in History
* Good level of literacy and numeracy
Qualifications and Training:
* Understands and resolves customer and visit or needs and takes opportunities to improve customer services
* Heritage or Tourism qualification or equivalent History Qualification (Desirable)
Job Specific Requirements:
* Being customer focused
* Ability to work as a member of a team
* Taking personal responsibility- ability to use own initiative when required
* Understanding and awareness of the Council's Equal Opportunities Policy
* Requirement to work a regular pattern of hours including weekends and evenings
* Abilities to develop knowledge and understanding of Museums Collections (Desirable)
Salary: £25,905 - £26,111 (pro-rata for part-time)
Hours: up to 36 per week, 52 weeks We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation. As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working. Follow us on X at @edincounciljobs