About The Role Join CCS & Help Shape the Future of Renewable Energy! Job Purpose To oversee and manage all operational deliveries across all national locations, to manage all site /supervisors across all work streams within social housing sector, Retrofit, Energy Efficiency, Renewable energy term contracts. Also to manage whole house retrofit contracts in line with PAS2030/2035. To manage delivery of all services and high levels of commercial control and customer/client satisfaction. Key Responsibilities Manage Senior Site Managers/Site Managers to ensure contract compliance across all work streams and business activities. Train, develop, and guide senior site managers, site managers & junior project managers. Build and maintain a first-class customer experience across all engagements. Support department managers and direct reports. Continuously improve and apply CCS business/quality processes in service delivery. Manage end-to-end processes for works, ensuring efficiency and compliance. Arrange, manage, and enforce meeting schedules and action plans. Develop and deliver training on commercial awareness, forecasting, budgeting, and planning. Improve client reporting, WIP, IT interfaces, and overall customer satisfaction. Organise and host client meetings and briefings. Oversee training plans, appraisals, recruitment, and disciplinary actions for team members. Collaborate with operational and commercial teams to enhance relationships and delivery. Provide detailed forecasting and reporting to the Operations Manager on a weekly/monthly/quarterly basis. Plan and manage programmes of works across all retrofit contracts in England. Ensure timely business processes via Protean/management systems for valuations, invoicing, and work closeouts. Manage client escalations, contractual issues, and process improvements proactively. Skills/Qualifications Minimum of 5 years experience at a management level, ideally as a contract manager. Proven track record managing contracts with turnover exceeding £3M. Strong commercial management skills, including forecasting and PNL analysis. Formal qualifications in operational management, with technical training in CCS disciplines (Gas, Electrical, Retrofit). Experience managing installation, maintenance, and project work streams. Knowledge of accounting, NHF/SORs, and process management in the social housing sector. Proven expertise in customer service. IT proficiency with management systems, KPIs, WIP, and service innovation. Understanding of JCT, MTC, NEC, and partnership contracts. Compliance and process management knowledge in social housing Personal Attributes You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. About The Organisation About Us Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence. What We Offer Pension Scheme: Auto-enrolment after probation. Flexible Annual Leave: Option to buy or sell leave after probation. Professional Development: Access to in-house and external training. Employee Assistance Programme: 24/7 support. Refer a Friend Bonus: Reward scheme for successful referrals. Parking: Available at office locations. Why Choose CCS? Skill Development: Access to training programmes, coaching, and mentoring. Career Growth: Clear pathways for personal and professional advancement. Long-Term Contracts: Enjoy stability and job security. We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.