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Description
Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and a high guest experience. You will support and coach the team to deliver a great experience and drive key targets such as add‑on sales or promotions. This operational, guest‑facing role requires that all non‑guest‑facing tasks are allocated as time within your working week, allowing you to spend the majority of your time within the venue and with guests. This role covers a 5‑day working week spread over 7 days, so flexibility is vital. As with all roles at Butlin’s, no day will be the same – you will need to think on your feet, get stuck in, and ensure that our guest experience remains your number one priority.
Key Responsibilities
We are looking for an experienced leader from within an F&B environment who can support the team to deliver fantastic service. You should have experience in training and coaching the team in a fun‑filled environment to deliver an excellent experience. Experience leading within a busy restaurant, bar or retail environment where a balance of speed and quality is important is required. The role will include mornings, afternoons, evenings and weekends. You should be confident to direct and respond in any situation while delivering consistent brand standards. The ability to lead, motivate and engage your team even at periods of high demand is important, as is managing multiple priorities and adapting quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our guests every day.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
* Management and Manufacturing
Industries
Travel Arrangements
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