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Customer Loyalty Assistant Manager, Cardiff
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Client:
Quest Search and Selection
Location:
Cardiff, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c35c4a27b587
Job Views:
11
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Quest Search & Selection is currently recruiting for this B2C omni channel business that is part of a recognisable brand.
We’re looking for a Customer Loyalty Assistant Manager to lead the charge in designing, launching, and managing our brand-new loyalty scheme – a pivotal initiative that will transform the way we engage with our customers.
If you thrive on turning insights into action, know loyalty programs inside out, and have a passion for creating exceptional customer experiences, this role is your opportunity to shine.
Duties & Responsibilities for this Customer Loyalty Assistant Manager:
* Take the lead in creating and managing a powerful Loyalty Programme strategy that delivers real revenue growth.
* Use customer insights, data trends, and market intelligence to fuel high-performing initiatives.
* Drive customer acquisition across all key channels – from digital platforms to in-store experiences.
* Continuously track, analyse, and report on performance, ensuring maximum ROI and stakeholder visibility.
* Turn customer feedback into smart, scalable solutions that boost engagement, loyalty, and satisfaction.
* Design and deliver rewards that truly resonate with our customers and reinforce our brand values.
* Own a clear, strategic communication plan that ensures everyone’s aligned and informed.
To be successful in this Customer Loyalty Assistant Manager:
* 2+ years’ experience in loyalty and CRM (customer relationship management) – ideally within retail, eCommerce, banking, Tech etc within a B2C audience..
* An understanding of customer psychology, loyalty trends, and what truly drives engagement.
* Confidence working cross-functionally and influencing stakeholders at every level.
* Hands-on experience with CRM systems and loyalty platforms.
* Exceptional communication skills – both in crafting compelling messaging and analysing customer data.
* A sharp analytical mind with the ability to turn complex data into clear, actionable strategies & has good understanding of excel.
* A knack for detail, especially when it comes to writing, editing, and proofing.
The benefits of this Customer Loyalty Assistant Manager:
* Great Head Office environment (please note this is a fully WIO role).
* 22 days Holidays.
* Contributory pension.
* Free car park.
* Discount across the group.
If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no. JO-2504-115101
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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