Hyde – Manchester (at our clients warehouse )
Salary Approx £25k
Our Client:
A Manchester‑based menswear brand with a clear vision: redefine contemporary apparel with clean, minimal design and accessible luxury. Their ethos centres around simplicity, versatility, and craftsmanship, presenting a premium collection that doesn’t compromise on quality or wearability.
Key Responsibilities:
* Respond promptly and professionally to customer enquiries via email, live chat, and social platforms
* Resolve issues related to orders, deliveries, returns, and product queries
* Manage returns, exchanges, and refund processes in line with company policies
* Monitor and escalate issues to relevant departments when necessary (e.g., warehouse, marketing, or tech)
* Keep accurate records of customer interactions and feedback
* Maintain up-to-date knowledge of products, promotions, and website functionality
* Provide feedback to the wider team on recurring issues or customer insights
Skills & Requirements:
* Excellent written and verbal communication skills
* A calm, empathetic, and solution-focused approach to customer service
* Strong organisational and multitasking abilities
* Confident using email, chat, and customer service software
* Passion for fashion and delivering exceptional customer experiences
* You will have experience and ideally needs to have experience in shopify, and some kind of customer service platform.
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