Customer Service Representative
ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles.
This role is based in our Leatherhead office, and it is to help the continued relationships that we have with our customers during the build out of networks.
Handling customer inquiries via phone & email.
Proactively calling vulnerable customers to support them in the event of power loss.
Liaising with sub-contractors and customers to arrange the delivery of sub contracted works.
Coordinating compensation payments to customers who have experienced loss of power (inline with industry standards).
Taking ownership of service-related issues and handling them in a confident and professional manner.
Handle all enquiries in accordance with legislation, regulations and customer care standards.
Provide administrative support to our customers through the asset adoption process.
A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. Bonus
Enhance Pension
Private Medical Insurance
Life insurance
Company training programmes to help you develop.
Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
Volunteering day: one day a year fully paid.