Brook Street are recruiting customer service officers to support our public sector client, Valuations Office Agency
* Start Date 7/1/26 running until 31/03/26 with possible extension
* £14.47 per hour, 37 hours per week Monday to Friday
* Possiblity to work hybrid work model
* Weekly Pay, plus holiday accrual and pension scheme
Job Description
As a Customer Service Officer, you will play a crucial role in supporting VOA customers needs and ensuring every customer receives a postive experience within a busy environment. You will experience handling a range of customer enquiries via various communication channels.
The CSC prioritises speaking to customers over the phone, however you will also carry out a range of data processing and administrative tasks to support the operational functions.
As Customer Service Officers, you will be the first point of contact for customers, handling inbound calls and providing an exceptional service. Your role involves assisting customer with enquiries efficiently and professionally and navigating VOA systems. This is a dynamic role where no two days are the same. While it can be challenging, this role offers the chance to solve problems, support customers, and develop valuable customer service skills.
The role is full time Monday to Friday 37 hours per week, 08.45 to 16.45. The first 6 weeks will be fully on site for training. Once training has completed and VOA feel you are able to work the hybrid model there will be the option to work remotely for up to 3 days per week. Working hours/patterns and hybrid options are at the discretion of VOA and can be reviewed and changed.
The roles are subject to full 3 years referencing and a clear DBS check
Please apply online with your CV in WORD Format, due to the volume of applications we may not be able to respond to all applicants
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group