About Us ICL is a London-based digital agency at the forefront of website development and bespoke CRM solutions. We deliver a full spectrum of services including secure hosting, ongoing support, and strategic digital marketing consultancy. Our expertise spans SEO, PPC, and social media management, serving a diverse and loyal global client base across both B2B and B2C sectors. Role Overview We’re looking for a strategic and detail-driven Head of Web Operations to lead and elevate the performance of our Web Division. Reporting directly to the Chief Technology Officer (CTO), you’ll play a key role during a period of exciting transformation and growth at ICL. This is a high-impact position, focused on optimising project delivery, streamlining internal processes, and strengthening long-term client partnerships. Key Responsibilities Oversee the day-to-day operations of the Web Division, ensuring seamless end-to-end project delivery, effective resource allocation, and budget control. Refine and implement operational processes that promote efficiency, scalability, and client satisfaction—aligned with our signature ‘Magic Process’ SoP. Lead, mentor, and support a cross-functional team of designers, developers, project managers, digital marketers, and support staff. Track and report on project performance, timelines, and KPIs, identifying risks and resolving issues proactively. Drive a culture of quality, innovation, and continuous improvement throughout the division. About You Significant experience in a senior operations, delivery, or programme management role within a digital agency or tech-focused environment. Solid understanding of web development workflows and technologies (e.g. WordPress, Laravel). Strong leadership and people management skills, with the ability to inspire cross-disciplinary teams. Confident working in a fast-paced, client-centric setting with shifting priorities. Exceptionally detail-oriented with a proactive, solution-led approach. Commercially savvy, with a focus on building and growing recurring revenue streams. What We Offer A competitive salary and benefits package. Flexible remote-first working, with occasional client and site visits. A collaborative and transparent culture that values innovation and shared success. Ongoing professional development and mentoring from industry leaders.